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    Mar 10 2022

    Insights from 2021 US Retail Returns Analysis

    The rapid shift toward more omnichannel transactions continued in 2021, and the value of retail returns hit $761 billion—an unimaginable figure five years ago.

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    Feb 03 2022

    Are Your Omnichannel Return Capabilities Falling Behind the Curve?

    The past few years delivered unprecedented growth in online shopping and a corresponding explosion in return rates. Ecommerce returns are now two to three times greater than returns for brick-and-mortar purchases. In 2021, one out of five of online purchases....

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    Jan 20 2022

    Omnichannel Returns: What Your P&L Can’t Ignore

    You may have noticed that your consumers tend to initiate returns after their online purchases more frequently than after their in-store shopping. On average, returns for ecommerce transactions are two to three times more likely than purchases made in....

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    Nov 18 2021

    How to Inspire Shopper Loyalty During the Returns Process

    Think ahead to January. While the holiday decorations are still decking your store aisles, the post-holiday return scene at retail stores of all sizes can be even busier than the pre-holiday weeks. And the atmosphere is different as consumers are hyper....

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    Feb 10 2021

    [Infographic] 2020 US Retail Returns

    While 2020 was a year unlike any other, it didn't stop consumers from making returns. In fact, despite store closures and unpredictable times, retail returns increased compared to 2019. Store closings and re-openings, along with concerns for safety during....

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    Jan 22 2021

    How Can I Forecast the Future After a Year Like 2020?

    Executive Summary Revenue forecasting is an essential part of any retail business, and the difference between success and failure often means having a good idea of where sales will be a year down the road: Staffing, inventory, promotional planning, and the....

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