The True Power of Retail Return Rates

Return rates have long been a topic of discussion in the retail industry, but their importance has increased in today's dynamic market. As customer expectations continue to evolve and competition becomes fiercer, retailers must understand the significance of....

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How AI-Driven Authorizations Reduce Losses and Boost Profitability

In the world of retail, customer appeasements have become increasingly common. While keeping customers happy is vital for business success, it is crucial to strike a balance between customer satisfaction and maintaining profitability.

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4 Ways to Leverage Data-Driven Insights to Motivate Retail Employees

Retail has undergone significant changes in recent years, not the least of which is the struggle to maintain a full, motivated workforce. Nearly every store seems to have a perpetual “We’re Hiring” sign, and most are clearly understaffed. In addition, retail....

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What’s Your Purchase-After-Return Metric?

Returns are an inevitable part of retail, and there’s been a lot of discussion lately about the need for retailers to create comprehensive returns strategies. But in those discussions, one metric is often ignored–the percentage of consumers who make a....

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Insights from 2021 US Retail Returns Analysis

The rapid shift toward more omnichannel transactions continued in 2021, and the value of retail returns hit $761 billion—an unimaginable figure five years ago.

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[Infographic] 2020 US Retail Returns

While 2020 was a year unlike any other, it didn't stop consumers from making returns. In fact, despite store closures and unpredictable times, retail returns increased compared to 2019. Store closings and re-openings, along with concerns for safety during....

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How Can I Forecast the Future After a Year Like 2020?

Executive Summary Revenue forecasting is an essential part of any retail business, and the difference between success and failure often means having a good idea of where sales will be a year down the road: Staffing, inventory, promotional planning, and the....

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