Feb 15 2024

Analyzing Retail Returns: The 20% Year-Over-Year Surge in Return Fraud and Abuse

Fraud and abuse in retail returns continue to rise at a concerning pace, according to the annual 2023 Consumer Returns in the Retail Industry Report from NRF and Appriss Retail. Case in point:

Dec 21 2023

2023 Retail Recap: The Year’s Biggest Stories in Retail Loss Prevention

Crime, the economy, and artificial intelligence (AI) all weighed heavily on retail and loss prevention this year, and those trends will play a role in the coming year. But, retailers are up for the challenge.

Dec 07 2023

Is Visual AI the Holy Grail of Loss Prevention?

Theft and fraud are on the rise and as a result, businesses are investing in the latest and greatest ways to reduce this unnecessary shrink. For many, camera-based fraud prevention like CCTV was the first step. And now, these retailers have incorporated....

Nov 16 2023

Navigating Challenges to Achieve a Successful AI-Driven Retail Experience

The advent of artificial intelligence (AI) solutions over the last few years and the burgeoning use of generative AI, in particular, is revolutionizing retail. From the supply chain to consumer-facing chatbots, AI has emerged as a catalyst for online retail....

Jun 15 2023

How to Prevent Return Fraud: 8 Common Types

Return fraud poses a significant challenge for retailers, impacting their profitability and operations. As customers take advantage of lenient return policies, dishonest individuals engage in various fraudulent activities. Understanding the different types of....

Nov 08 2021

Empowering Information: 2021 Appriss Retail User Conference

There were virtual high-fives all around when the last widow closed on the Appriss Retail User Conference 2021. High energy presentations and attendee enthusiasm made the five-and-a-half-hour event speed by. In all there were 17 sessions including four....

Aug 11 2021

Video: Omnichannel Risk: Fraud, Abuse, Returns, and More

Now that many more consumers are exhibiting true omnichannel behavior—starting the shopper’s journey in one channel and completing it in another—the risk control teams are faced with unfamiliar situations. The zigging and zagging between different transaction....