Does Your Return Policy Protect Your Bottom Line?

In the past 24 months, you have experienced multiple operational pivots and changes within your retail store. With each shift, you have worked diligently to provide a positive consumer experience while remaining as profitable as possible. If you’re like...

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Simplifying Holiday Ecommerce Returns

Ecommerce shoppers developed new habits over the last year – from curbside pickup, increased online shopping, virtual fitting rooms, in-store returns, and more. It is reasonable to expect consumers to employ these skills when gift shopping this holiday....

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Empowering Information: 2021 Appriss Retail User Conference

There were virtual high-fives all around when the last widow closed on the Appriss Retail User Conference 2021. High energy presentations and attendee enthusiasm made the five-and-a-half-hour event speed by. In all there were 17 sessions including four....

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A Day in the Life of the Return Counter

The Return Counter is often the keystone to a consumer’s experience with your retail locations. It’s the proverbial fork in the road along the shopping journey, where one path leads to satisfaction and the other to frustration. It’s also where smart....

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Foiling Holiday Cash-Back Scams

How can a candy bar purchase cost a retailer hundreds? It could be happening in your stores right now if you offer cash back with a debit card purchase. A particular cash-back scam crops up this time of year as the holiday shopping frenzy kicks into high....

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How to Turn Returns into a Rewarding Consumer Experience

The bond between retailers and their “best” consumers has been put to the test over the past few years. As the COVID-19 pandemic shifted shopping online and shuffled behaviors, it brought forth new demands on retailers to maintain existing relationships,....

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How to Handle the Pressure of Today’s Omnichannel Retail Landscape

2020 changed everything, and 2021 continues to bring us new learning. The COVID-19 pandemic has impacted the retail industry in ways still to be determined, but one thing we know for sure is that the way retailers do business – and how consumers shop – has....

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Why Rising Returns Can Be Good for Your Business

For decades, returns have been considered a cost of doing business. As a retailer you sell a product. Consumers buy that product and some of them return it. And your business absorbs the cost. Over time, and across thousands of shoppers, those costs add up....

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Video: Omnichannel Risk: Fraud, Abuse, Returns, and More

Now that many more consumers are exhibiting true omnichannel behavior—starting the shopper’s journey in one channel and completing it in another—the risk control teams are faced with unfamiliar situations. The zigging and zagging between different....

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4 Ways Inventory Visibility Delights Consumers

Consumers have opinions on which retailers (and which of their store locations) are their go-to stops. These are the ones that have the freshest produce, the best variety of clothing or shoe sizes, the most organized shelves, or the most reliable....

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Do Mobile Wallets Cause More Risk?

Technological advancements are usually regarded as triumphs that make our everyday lives easier. Whether it’s being able to order a pizza for your hungry family with the click of a button or setting your home thermostat remotely to save energy and money....

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