Appriss Retail Named a Leader by RIS News

Annual Ranking Pegs Appriss Retail in the “Top 20” of All Retail Solution Providers Appriss Retail, an industry leader in retail customer experience solutions, today announced that the company has been named a leader by RIS News as a part of the....

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Consumers’ Pandemic Shopping Trends

As the global population has endured the COVID-19 pandemic over the past 20 months, consumers have altered their daily lives and routines in many ways. From the abrupt shutdown of non-essential businesses, schools, and stores, consumers have had little....

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5 Ways Siloed Shopper Data Complicates Your Sales and Return Transactions

Shoppers typically think of a retailer’s ecommerce site and brick-and-mortar location as extensions of the same store. They may shop through a single channel or buy-online-pickup-in-store (BOPIS) or buy-online-return-in-store (BORIS). Regardless, they....

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How to Inspire Shopper Loyalty During the Returns Process

Think ahead to January. While the holiday decorations are still decking your store aisles, the post-holiday return scene at retail stores of all sizes can be even busier than the pre-holiday weeks. And the atmosphere is different as consumers are hyper....

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Empowering Information: 2021 Appriss Retail User Conference

There were virtual high-fives all around when the last widow closed on the Appriss Retail User Conference 2021. High energy presentations and attendee enthusiasm made the five-and-a-half-hour event speed by. In all there were 17 sessions including four....

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A Day in the Life of the Return Counter

The Return Counter is often the keystone to a consumer’s experience with your retail locations. It’s the proverbial fork in the road along the shopping journey, where one path leads to satisfaction and the other to frustration. It’s also where smart....

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How to Handle the Pressure of Today’s Omnichannel Retail Landscape

2020 changed everything, and 2021 continues to bring us new learning. The COVID-19 pandemic has impacted the retail industry in ways still to be determined, but one thing we know for sure is that the way retailers do business – and how consumers shop – has....

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Video: Omnichannel Risk: Fraud, Abuse, Returns, and More

Now that many more consumers are exhibiting true omnichannel behavior—starting the shopper’s journey in one channel and completing it in another—the risk control teams are faced with unfamiliar situations. The zigging and zagging between different....

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Retail Returns: Who’s in Charge of the Experience?

Executive Overview If your company doesn’t already have an executive with overarching power to be in charge of the entire returns experience, you’re not alone. Very few do despite the important role the return experience plays in the consumer journey,....

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14 Things the Pandemic Taught Us to Prepare for Holiday 2020 Success

Holiday 2020 shopping will bring big crowds, short tempers, and long retail hours. What have we learned about store operations and loss prevention in the past nine months to help keep spirits and revenues high? Here is a list of 14 things the pandemic....

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